A complete consumer guide to Macy's gift cards — how to check your balance on the official Macy's site, expiration and fee policies, accepted locations, denominations, and answers to the questions people ask most.
Visit the official Macy's gift card balance check page to look up your current balance. You'll need your card number and PIN.
Open official Macy's balance check →Macy's is one of the largest department store chains in the United States, with hundreds of locations and a major online store at macys.com. Macy's gift cards are widely given as gifts for birthdays, holidays, weddings, and corporate rewards, and they're one of the most commonly searched gift card brands when people want to look up a remaining balance.
Macy's offers two main types of gift cards: physical plastic cards available in-store and through partner retailers, and digital eGift cards delivered by email after purchase on macys.com. Both card types share the same redemption rules and balance tracking system, so the steps to check a balance are essentially identical regardless of which version you have.
There are several ways to look up the balance on a Macy's gift card. The fastest method is to use the official online tool, but if you don't have the card on hand or prefer to talk to someone, there are alternatives.
The official Macy's balance check page lives at macys.com/account/giftcardbalance. You'll be asked for two pieces of information:
After submitting both, the page displays your current balance instantly. The result reflects all completed purchases and any pending authorizations.
Bring the card to any Macy's register. Associates can scan it and tell you the available balance. This is also useful if the magnetic strip is worn or the printed number is hard to read — they can often look it up by other means.
Macy's customer service can look up gift card balances if you provide the card number and PIN. The main customer service number is widely published on macys.com and can be found on the back of the card itself.
Macy's gift cards do not expire. The remaining balance stays usable indefinitely, which is one reason Macy's cards hold their value well compared to some other retailers that impose expiration windows. This policy applies to both physical cards and eGift cards.
Macy's does not charge inactivity, dormancy, or maintenance fees on gift cards. Whatever balance you have when the card is issued is the same balance available years later if it's unused.
Macy's gift cards are treated like cash. If a card is lost or stolen and someone else redeems it, Macy's generally cannot recover or replace the value. However, if you registered the card or have proof of purchase, customer service may be able to help in certain cases. Keep your card and PIN secure, and don't share them publicly.
Macy's gift cards can be used at:
Macy's gift cards are not valid at:
Macy's physical gift cards are commonly sold in fixed denominations of $25, $50, $100, and $200. They're available at Macy's stores, on macys.com, and at many third-party retailers including grocery stores, drugstores, and gift card kiosks.
eGift cards purchased directly from macys.com can be loaded with any custom amount between $5 and $500 and are delivered electronically to the recipient's email, often within minutes of purchase.
The fastest way is to visit the official balance check page at macys.com/account/giftcardbalance and enter your card number and PIN. You can also check in-store at any register or by calling Macy's customer service.
No. Macy's gift cards have no expiration date and no inactivity fees. The full remaining balance stays available indefinitely.
No. Despite Macy's, Inc. owning Bloomingdale's, the two brands run separate gift card programs. A Macy's card only works at Macy's, and a Bloomingdale's card only works at Bloomingdale's.
Yes. Macy's gift cards work for online purchases at macys.com. During checkout, enter the card number and PIN in the gift card payment section.
If your card shows zero balance unexpectedly, the most common reasons are: the card was already redeemed, the card was deactivated by the issuer, or the card number/PIN was entered incorrectly. Contact Macy's customer service with the card details and proof of purchase if available.
Macy's stores generally do not give cash back for gift card balances, with exceptions only in states where state law requires cash redemption below a certain threshold (commonly $10 or less). If you want to convert a Macy's gift card to cash, you'd need to use a gift card exchange service.
Physical cards are commonly sold in $25, $50, $100, and $200 denominations. eGift cards from macys.com can be purchased for any custom amount between $5 and $500.
Official balance check: macys.com/account/giftcardbalance
Expiration: Never
Inactivity fees: None
Online use: Yes, at macys.com
Accepted at: Macy's stores, macys.com, Macy's Backstage
GCFlipX is an independent gift card information and exchange service. We are not affiliated with or endorsed by Macy's, Inc. Macy's, Bloomingdale's, and Bluemercury are trademarks of their respective owners. Information on this page is provided for general consumer reference; always confirm current policy at macys.com.